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TCS ConversA

Created By: TCS BFSI
Created On: 01-Sep-2019
Category: Finance
Type: Web
Developed in: 720 days

Description:

ConversA is a ready to use framework to configure and enable AI conversations on channels using a single platform. It can be deployed both on-premise as well as in cloud to enable conversational interaction for various consumer-facing as well as internal functions. It enables define-once-enable-many feature to reuse a single conversational knowledge base and business flow for multiple channels with simple configuration options.

Features

features
A full-fledged administrative portal for creating, configuring, enabling, disabling bots. 
features
Hybrid ML-based and modular bot knowledge base organization. 
features
Knowledge-base reuse capability across different bot instances. 
features
Excel-based knowledge-base transfer and accuracy testing capabilities. 
features
Transactional capabilities including asynchronous audit transfer for backend systems including analytics systems, and Ready-To-Use Connectors to External Systems. 
features
Configure-Once-Enable-Many feature to allow the same knowledgebase to be automatically optimized for various channels such as Facebook, Amazon Echo, WhatsApp, Google Assistant etc. 
features
Dashboard with custom analytics metrics for conversations. 
features
Authentication Role-based Answer variations. Feedback Mechanisms based Tuning options for Answers. 
features
Pre-trained knowledgebase for specific domains (Retail Banking, Wealth Management, Insurance, IT Support etc.)  to jump start configurations.

Screenshots

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Software Management FAQ
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Intelligent Call Answering
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Intelligent Call Handling
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Intelligent Call Management