solution image

Tryvium Desk

Created By: Sensiple
Created On: 09 Mar 2020
Type: Web
Category: AI
Description:

Tryvium is a cognitive conversation platform, delivers premium employee experience. Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers. Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.

Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Its context analysis capability can interpret intents, learn, and understand emotions to deliver more human-like interactions.

Benefits:

a) 24/7 service availability.

b) Increased auto resolutions.

c) Incident prioritization and routing.

d) Reduce mean time to respond & resolve.

e) Improve employee experience.

f) Reduce cost of service delivery.


Features
  • Multi-channel service desk (Chat & voice).
  • Multi lingual chatbot.
  • Conversational Intelligence.
  • Intelligent Routing.
  • Visual & Conversational IVR.
  • Knowledge base integration.
  • Auto ticketing & Auto resolution.
  • Administrative console.
  • Integration with ITSM, HRMS, & CRM
Screenshots
  • Admin%20console Click to enlarge
    Admin console
    Agent%20connect Click to enlarge
    Agent connect
    Bot%20config%20Management Click to enlarge
    Bot config Management
    Servicedesk%20config Click to enlarge
    Servicedesk config
  • Translation Click to enlarge
    Translation
    Visuak%20IVR%20image Click to enlarge
    Visuak IVR image